Reference

Your Account Rights and Our Legal Terms

These legal terms set out how layar138 operates your account, handles your data, and defines the boundaries of access where local law and eligible regions permit. Read through each section so you know exactly what applies to you before you get started.

Account TermsData & PrivacyDANA, OVO, GoPay CoverageAccess by Eligible RegionContact & Requests
layar138 Your Account Rights and Our Legal Terms
DATA & SECURITY

How We Protect Your Data and Account

Your account data stays with us and is not sold or shared with third parties outside the scope of processing your transactions — including DANA, OVO, and GoPay payment verification. Here is how we manage the four areas that matter most to you.

Data Handling

We store your name, contact details, and wallet information only to verify your account and process transactions. Data is encrypted in transit and at rest.

Cookies and Browsing

We use cookies to keep your session active across devices — so switching from your phone to a browser on another device does not log you out mid-session. You can adjust cookie preferences in your account settings.

Account Security

Every login goes through an OTP step sent to your registered mobile number. If you notice activity you did not initiate, lock your account immediately through settings and contact support to review the access log.

Retention and Deletion

We keep your account data for as long as your account is active and for a reasonable period after closure, as required for transaction records. To request deletion, contact us in writing through email support.

LEGAL CONTACT

Reach Us for Policy and Account Questions

If you have a question about how these legal terms apply to your specific account situation, our support team can walk you through it. We handle policy queries the same way we handle payment issues — direct, specific, and without unnecessary delay. Reach us through any of the channels below.

Team online

Live Chat

The fastest path for account and legal queries. Our team is available around the clock and can pull up your account details to answer policy questions specific to your situation.

Email Support

For written records of policy clarifications, data requests, or formal account notices, email our support address. Responses typically arrive within one business day.

Help Centre

Our Help Centre covers common account-related legal questions — from how wallet verification works with DANA and OVO to what happens when an account is flagged for review.

Common Legal and Policy Questions Answered

These are the questions we get most often about account terms, data rights, and access rules. If your situation is not covered here, live chat is the quickest path to a direct answer.

Access depends on local law and your specific region. We make the platform available where local law permits. If you are unsure whether your region qualifies, check before opening an account — our support team can help clarify.

We collect your name, mobile number, and e-wallet details — DANA, OVO, or GoPay — to verify your identity and process transactions. No additional data is collected beyond what is needed for account operation.

Send a written request through our email support channel. Include your registered mobile number and the wallet account linked to your profile. We aim to respond within one business day with the data we hold on file.

Transactions via DANA, OVO, or GoPay where the wallet holder name does not match the registered account name will be paused. Our team will contact you to verify before releasing or returning the transaction.

No. Each account must be used only by the registered holder. Accounts found to be operated by a third party, or funded by a wallet registered to a different person, may be suspended pending a review.

Updated terms are posted on this page. Continuing to use your account after an update is posted counts as acceptance of the revised terms. We recommend checking this page periodically, especially if you have not logged in for a while.