Reference

How layar138 Handles Your Personal Information

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data PolicyDANA, OVO, GoPay PrivacyCookie TransparencyData Retention RulesYour Right to Request Changes
layar138 How layar138 Handles Your Personal Information
DATA HANDLING STANDARDS

Our Commitments Around Your Account Data

We built the data practices at layar138 around the way Indonesia players actually use the platform — quick mobile logins, e-wallet deposits, and account access on multiple devices. Each area below reflects a specific commitment we keep consistently.

Cookie Use

We use cookies to keep your session active across browser tabs and to remember your preferred payment method. You can clear cookies through your browser settings at any time without losing your account.

Account Security

Login activity is monitored for unusual patterns. If we detect access from an unfamiliar device, your account may be flagged and an OTP sent to your registered contact before access is granted.

Data Retention

We keep transaction records — including DANA, OVO, and GoPay payment history — for as long as required under applicable rules in eligible regions. Once that period ends, records are deleted or anonymised.

Your Right to Access

You can request a copy of the personal data we hold on your account. Submit the request via live chat or email with your account name, and we will respond within a reasonable timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our Indonesia support team directly through the live chat on your account page. We handle data access and deletion requests through this channel during operating hours.

Email Data Request

Send a formal data inquiry to our support email. Include your registered account name and the e-wallet — DANA, OVO, or GoPay — linked to your account so we can locate your records quickly.

Account Settings Panel

Minor data updates — like your contact number or linked wallet — can be changed directly inside account settings. For full data deletion, use live chat or email to submit a formal request.

Common Questions About Our Privacy Policy

These are the data and privacy questions we hear most from account holders. If your question is not covered here, our live chat team can help.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log device and session data to protect your account from unauthorised access.

No. Your e-wallet transaction records are kept internally and are not sold or shared with third parties. They are only accessed by our team when processing your payments or resolving a dispute.

We retain your data for as long as your account is active and for any additional period required under applicable rules in eligible regions. After that, records are deleted or anonymised.

Yes. Contact our support team via live chat or email with your registered account name. We will locate your records and respond with the relevant data within a reasonable timeframe.

Submit a deletion request through live chat or our support email. Include your account name and linked wallet type. We will process the request in line with applicable rules and confirm once complete.

We use cookies to maintain your session and remember payment preferences like your linked GoPay account. You can clear or block cookies in your browser settings, though this may affect session continuity.